# #8. Customer Service: CRM & Data Ethics

CRM & Data Ethics — Capture accurate notes, respect opt-ins, protect PII; basics of consent and privacy & Metrics & Improvement — Track CSAT/NPS, first-contact resolution, response times; reflect, role-play, and iterate.

Created by Steve Grubbs  
Created 2025-09-26  
Updated 2025-09-26  
[Open in App](/content/?experience=_fhUHCGlB3RGJ3ZY3JJ1U-_mbstzEwpc/index.html)